Service Level Agreement

Service Level Agreement

JOYA Web Hosting provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of JOYA Web Hosting are subject to the following terms of service:

Indemnification Policy

You agree to use all JOYA Web Hosting services and facilities at your own risk. JOYA Web Hosting specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall JOYA Web Hosting be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees to indemnify, defend, save and hold harmless JOYA Web Hosting and its parent, subsidiary and affiliated companies, and each of their respective directors, officers, shareholders, employees, attorneys, consultants, and agents (each an “indemnified party” and, collectively, “indemnified parties”), from and against any and all demands, liabilities, damages, suits, actions, suits, losses, costs or expenses, proceedings (whether administrative or legal) and claims, including, but not limited to, reasonable attorney's fees asserted, threatened against JOYA Web Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless JOYA Web Hosting against liabilities arising out of; (1) Any injury to person or property caused by any products sold or otherwise distributed in connection with JOYA Web Hosting's servers.; (2) Any material supplied by customer, infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and; (4) any defective products sold to customer from JOYA Web Hosting's server. JOYA Web Hosting shall be the sole judge of what violates this Policy. JOYA Web Hosting reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers.


At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable).

We accept Visa, Master Card, American Express, Discover Card, PayPal and Bank Transfers. We will not activate any products or deliver any services that have been ordered in your account without any payment. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

Late Payments

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation.

Acceptable Use Policy

All services provided by JOYA Web Hosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless JOYA Web Hosting and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all JOYA Web Hosting servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

Limitation of Liability

JOYA Web Hosting shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from JOYA Web Hosting servers going off-line or being unavailable for any reason whatsoever. Furthermore, JOYA Web Hosting shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of JOYA Web Hosting servers. All damages shall be limited to the immediate termination of service.


JOYA Web Hosting will and can not be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by JOYA Web Hosting are resold. Thus, certain equipment, routing, software, and programming used by JOYA Web Hosting are not directly owned or written by JOYA Web Hosting. Moreover, JOYA Web Hosting holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as JOYA Web Hosting sees fit. FURTHERMORE, JOYA Web Hosting retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.