Frequently Asked Questions

Frequently Asked Questions

Can't find the answer you need? Please checkout our Knowledgebase or contact us and we will be happy to help!

General Website Questions

The process of starting a website can very well be compared to the process of commencing a new company. First, your need a name for your company, and check if that name is available, which in many countries is at your local Chamber of Commerce. This process can be compared to searching for a name for your website, called a domain name (like JOYAHOST.COM). Domain names can have many extensions or as they are called TLDs (for top-level-domains), of which .COM is the most popular. But there can only be one .COM (like JOYAHOST.COM) of a certain name in the whole world, so if you can not find the name you're looking for with a .COM extension, because it is already taken, you might be able to find that name is still free with another extension, like .ORG, .NET, .BIZ or .CO. You can also use the extension for your country like .NL for the Netherlands, or .DE for Germany (All countries have their own ccTLD). There are hundreds of extensions to choose from, among them are extensions that describes your type of business or even your region, like .DENTAL, .ONLINE, .ACCOUNTANT, .STORE. Take your time and search for a good domain name. You can also purchase multiple domain names and have them directed to the same website. You can search for a domain name here. Once you have found the domain name or names you like and want to purchase, go ahead and add them to your cart.

Next, you will be able to choose you web hosting plan, which can be compared to finding a place of business for your company, like renting an office. Web hosting reserves space on a server in a datacenter, on which your website will be stored or hosted. Web hosting incorporates various parts, like your website, but also your email addresses and various other necessities necessary to run websites. You'll be able to manage those through a administration panel called cPanel.
There are five contacts requested in a domain registration. All five may be the same person or organization, or all five may be different. The named contacts are:
Owner
Administrator
Technical
Contact
Billing
A contact may be a single specified person, a company, organization, or a job function or position within a company or organization. These latter are called roles. For example, you may choose as your technical contact the Technical Services Department at your hosting ISP, rather than a specific individual.

It's a good idea for the registrant to choose contacts carefully. For people who demand complete control of their name, the same individual may name himself or herself as all five contacts. However there are some disadvantages to this, and some problems may occur, as our experience frequently shows, especially when the owner somehow loses the administrative email account.

Owner/Holder (Registrant) The owner contact, also known as the registrant, is the official owner of and highest authority for a domain name. Usually, the owner is the same as the administrator, though in some circumstances, the owner may designate another individual to be responsible for the maintenance of a name. Such would be the case of a corporate domain name owned by the corporation with a designated individual responsible for the decisions concerning a name.

When you check the whois, the owner of a domain name is the person or organization displayed at the top of a record. The registry uses a convention that if the owner record displays an individual's name and an organization, or company, the organization is the owner of the name. The person listed is the contact agent of the organization.

Administrative Contact The domain name administrator is the person or role who will have full authority to request and authorize any necessary decisions and updates on behalf of the domain owner, including contact information and name server information, for the chosen domain name. The administrator should be familiar with the plans for the domain name and how it will be used. The administrator is usually, though not always, the owner of the domain name. If it is not the owner, he or she is the representative of the owner. The registrant of a domain should take special care in selecting an administrative contact, since a domain administrator has authority almost equal to that of the owner on decisions concerning the domain, including transferring ownership. If there is a dispute, only the owner of the domain can override the administrator's decisions.

Technical Contact Usually, the technical contact is the person, role, or organization responsible for the web server on which a domain is hosted. The technical contact has the authority to update name server information, and attend to the technical administration of the domain files on the server. He/she does not have the authority to transfer ownership or administrative rights.

It is usually not advisable to for the technical contact to be the same person as the administrator, although that is certainly allowed and often done. A technical contact can act as a secondary or backup administrator for a domain in the absence of the owner/administrator with respect to the single most often needed modification of a domain: the assignment of the name server.

Good choices for technical contact could include the webmaster or web designer for the domain, or someone at your Internet Service Provider or web hosting service.

Billing Contact The billing contact is the person or role named to be responsible for paying registration and renewal fees for a domain name. A billing contact is known only to the registrar and registrant, and never appears in the CORE whois. The name and address you supply for payment when you register your name is considered the billing contact for our purposes. A billing contact has no authority to make changes or updates to a domain name.
The Internet Corporation for Assigned Names and Numbers (ICANN) is a nonprofit organization that is responsible for coordinating the maintenance and procedures of several databases related to the namespaces of the Internet - thereby ensuring the network's stable and secure operation.

To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet.

ICANN was formed in 1998. It is a not-for-profit partnership of people from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet’s unique identifiers.

ICANN doesn’t control content on the Internet. It cannot stop spam and it doesn’t deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet. For more info click www.icann.org.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Products and Services

Efronix, Inc. has been in the ICT business since november 1986 when it was established. For over 30 years we have designed, delivered, installed and maintained computer networks for small and medium businesses. Since 2010 we added the web hosting division to host and support our own customers and new customers.
We offer a 30-day money back guarantee on web hosting plans. Domain names, SSL Certificates, ordered and paid for, have no grace period and are non-refundable. Please check our Terms & Conditions and our Knowledgebase for more information.
Because we have a 30-day money back guarantee, we currently have no free trial offers in place.
We aim to have your services set up within 24 hours. This is largely dependent on how fast we get a response on the required Fraud Review for certain payment forms.
We accept payments through PayPal and we partner with CXPAY, using their Payment Gateway to accept Visa and Mastercard Debit/Credit Cards, Discover Card, American Express and iDEAL transactions. We furthermore accept payments through wire transfers to our bank account.
We currently do not offer and discounts for bulk orders, but you are welcome to inquire and we will gladly review your request.
We offer various additional services which we update from time to time. Please checkout our "Services" link on our home page.
Please follow our "Contact Us" link on our homepage. If you are a customer and need support please login to your account and submit a ticket to our help desk for the corresponding department you need help from.