Frequently Asked Questions

Frequently Asked Questions

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General Website and Web Hosting Questions

The process of starting a website can very well be compared to the process of commencing a new company. First, your need a name for your company, and check if that name is available, which in many countries is at your local Chamber of Commerce. This process can be compared to searching for a name for your website. A domain name is the web address that users type into their browsers to access your website. It's your website's unique identifier on the internet, like WWW.JOYAHOST.COM. Domain names can have many extensions or as they are called TLDs (for top-level-domains), of which .COM is the most popular. But there can only be one .COM (like JOYAHOST.COM) of a certain name in the whole world, so if you can not find the name you're looking for with a .COM extension, because it is already taken, you might be able to find that name is still free with another extension, like .ORG, .NET, .BIZ or .CO. You can also use the extension for your country like .NL for the Netherlands, or .DE for Germany (All countries have their own ccTLD). There are hundreds of extensions to choose from, among them are extensions that describes your type of business or even your region, like .DENTAL, .ONLINE, .ACCOUNTANT, .STORE. Take your time and search for a good domain name. You can also purchase multiple domain names and have them directed to the same website. You can search for a domain name here. Once you have found the domain name or names you like and want to purchase, go ahead and add them to your cart.

Next, you will be able to choose you web hosting plan, which can be compared to finding a place of business for your company, like renting an office. Web hosting reserves space on a server in a datacenter, on which your website will be stored or hosted. Web hosting incorporates various parts, like your website content, but also your data, emails (you create the email addresses you need) and various other components necessary to run websites. You'll be able to manage those through an administration panel. The administration panel we use is called cPanel.
There are four contacts requested in a domain registration. All four may be the same person or organization, or all five may be different. The named contacts are:
- Registrant (Owner) Contact
- Administrative Contact
- Technical Contact
- Billing Contact

A contact may be a single specified person, a company, organization, or a job function or position within a company or organization. These latter are called roles. For example, you may choose as your technical contact the Technical Services Department at your hosting ISP, rather than a specific individual.

It's a good idea for the registrant to choose contacts carefully. For people who demand complete control of their name, the same individual may name himself or herself as all five contacts. However there are some disadvantages to this, and some problems may occur, as our experience frequently shows, especially when the owner somehow loses the administrative email account.

Registrant Contact:
The registrant contact, is the official owner of and highest authority for a domain name. Usually, the owner is the same as the administrator, though in some circumstances, the owner may designate another individual to be responsible for the maintenance of a name. Such would be the case of a corporate domain name owned by the corporation with a designated individual responsible for the decisions concerning a name.

When you check the whois, the owner of a domain name is the person or organization displayed at the top of a record. The registry uses a convention that if the owner record displays an individual's name and an organization, or company, the organization is the owner of the name. The person listed is the contact agent of the organization.

Administrative Contact:
The domain name administrator is the person or role who will have full authority to request and authorize any necessary decisions and updates on behalf of the domain owner, including contact information and name server information, for the chosen domain name. The administrator should be familiar with the plans for the domain name and how it will be used. The administrator is usually, though not always, the owner of the domain name. If it is not the owner, he or she is the representative of the owner. The registrant of a domain should take special care in selecting an administrative contact, since a domain administrator has authority almost equal to that of the owner on decisions concerning the domain, including transferring ownership. If there is a dispute, only the owner of the domain can override the administrator's decisions.

Technical Contact:
Usually, the technical contact is the person, role, or organization responsible for the web server on which a domain is hosted. The technical contact has the authority to update name server information, and attend to the technical administration of the domain files on the server. He/she does not have the authority to transfer ownership or administrative rights.

It is usually not advisable to for the technical contact to be the same person as the administrator, although that is certainly allowed and often done. A technical contact can act as a secondary or backup administrator for a domain in the absence of the owner/administrator with respect to the single most often needed modification of a domain: the assignment of the name server.

Good choices for technical contact could include the webmaster or web designer for the domain, or someone at your Internet Service Provider or web hosting service.

Billing Contact:
The billing contact is the person or role named to be responsible for paying registration and renewal fees for a domain name. A billing contact is known only to the registrar and registrant, and never appears in the CORE whois. The name and address you supply for payment when you register your name is considered the billing contact for our purposes. A billing contact has no authority to make changes or updates to a domain name.
The Internet Corporation for Assigned Names and Numbers (ICANN) is a nonprofit organization that is responsible for coordinating the maintenance and procedures of several databases related to the namespaces of the Internet - thereby ensuring the network's stable and secure operation.

To reach another person on the Internet you have to type an address into your computer - a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn't have one global Internet.

ICANN was formed in 1998. It is a not-for-profit partnership of people from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet’s unique identifiers.

ICANN doesn’t control content on the Internet. It cannot stop spam and it doesn’t deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet. For more info click
Yes, you can. You can either transfer your domain to us or update the domain's DNS settings to point to our Domain Name Servers (DNS) servers. The NS server names and IP addresses are send to you in our Welcome email when you sign up.
Bandwidth refers to the amount of data transferred between your website and users when they visit it. Disk space is the storage capacity provided by your hosting plan to store your website's files, images, and content.
Shared hosting pertains to a scenario where numerous websites collaboratively utilize the resources of a singular server. This approach proves economical, although it can potentially lead to diminished operational speed if fellow sites coexisting on the identical server encounter substantial levels of visitor traffic.
Business hosting refers to a variant of shared hosting that operates on elevated-performance server infrastructures. Typically, these servers exhibit accelerated processing capabilities, employ SSD hard drives in lieu of conventional HDDs, maintain lower user density, and boast supplementary functionalities. These functionalities encompass advanced spam filtration, as well as optimization tailored towards ecommerce and CMS applications such as WordPress.
Virtual Private Server (VPS) hosting presents a higher allocation of dedicated resources compared to shared hosting. This hosting solution can be likened to possessing a virtual partition within a server that is exclusively designated for your website, affording enhanced performance and a heightened degree of administrative control.
Website security is crucial to protect your site from cyber threats, data breaches, and unauthorized access. Regular security measures such as SSL certificates and software updates help keep your site safe.
Yes, you can use website builders like WordPress to create a website without coding knowledge. These platforms offer user-friendly interfaces and templates. Our web hosting plans include the Softaculous Auto Installer that has over 380 scripts that can be automatically installed, from Blogs, Portals/CMS, Social Networking, Forums, Guest Books to E-commerce and Customer support and many more categories.
An SSL (Secure Sockets Layer) certificate is a digital certificate that provides authentication and encryption for secure communication on the internet. It's used to establish a secure and encrypted connection between a user's web browser and a web server, ensuring that the data exchanged between them remains private and cannot be easily intercepted or tampered with by malicious actors.

SSL certificates serve two primary purposes:

1. Authentication: SSL certificates are used to verify the identity of a website. When you visit a website with an SSL certificate, your browser checks the authenticity of the certificate. This authentication helps users ensure that they are connecting to the intended website and not a malicious imitation.

2. Encryption: SSL certificates enable encryption of data transmitted between the user's browser and the web server. This means that any information exchanged, such as login credentials, personal data, or payment information, is scrambled in a way that makes it extremely difficult for unauthorized parties to decipher.

When a website has an SSL certificate installed and active, you will typically see a padlock icon in the address bar of your browser, and the website's URL will start with "https://" instead of "http://". The "s" stands for "secure," indicating that the connection is encrypted and secure.

SSL certificates are issued by trusted third-party entities known as Certificate Authorities (CAs). These CAs verify the identity of the entity requesting the certificate (usually a website owner) and then issue the certificate with a digital signature. This signature vouches for the authenticity of the certificate, and browsers use it to establish a secure connection.

In recent years, SSL has been succeeded by TLS (Transport Layer Security), which is the updated and more secure protocol. However, the term "SSL certificate" is still commonly used to refer to both SSL and TLS certificates.

JOYA Web Hosting's packages encompass a foundational SSL certificate. Nonetheless, we present an array of certificates sourced from DigiCert, GeoTrust, and Sectigo. These certificates boast advanced attributes, including but not limited to Extended Validation tiers for organizational authentication, Warranty coverage, WildCard support, Vulnerability Assessment and Malware Scanning services, Multi-Domain compatibility, Dynamic Site Seals, among other enhancements.

Products and Services

Efronix, Inc. has been in the ICT business since november 1986 when it was established. For over 30 years we have designed, delivered, installed and maintained computer networks and server rooms for small and medium businesses. Since 2010 we added the web hosting division to host and support our own customers and new customers.
We offer a 30-day money back guarantee on web hosting plans. Domain names, SSL Certificates, ordered and paid for, have no grace period and are non-refundable. Please check our Terms & Conditions and our Knowledgebase for more information.
Because we have a 30-day money back guarantee, we currently have no free trial offers in place.
We aim to have your services set up within 24 hours. This is largely dependent on how fast we get a response on the required Fraud Review for certain payment forms.
We accept payments through PayPal and we partner with CXPAY, using their Payment Gateway to accept Visa and Mastercard Debit/Credit Cards, Discover Card, American Express and iDEAL transactions. We furthermore accept payments through wire transfers to our bank account.
We currently do not offer and discounts for bulk orders, but you are welcome to inquire and we will gladly review your request.
We offer various additional services which we update from time to time. Please checkout our "Services" link on our home page.
Please follow our "Contact Us" link on our homepage. If you are a customer and need support please login to your account and submit a ticket to our help desk for the corresponding department you need help from.

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